Refund policy

Francesca Page Collections Refund and Return Policy

Brand Motto: Shop with intention, buy durable, and wear longer.

At Francesca Page Collections, we pride ourselves on creating high-quality, handmade-to-order products with a low carbon footprint. Each piece of bespoke ocean magic takes time to craft, so we truly appreciate your patience. We can't wait for you to receive something special and magical!

Damaged Goods

If you’ve received a damaged or defective item, we’re here to help! We accept returns or replacements for:

  • Items received in a damaged condition
  • Items with defects

To process your claim:

  1. Submit your claim within 30 days of delivery.
  2. Take clear photographs of the damaged product and its packaging as soon as possible to do so, including:
    • The full package
    • Close-ups of the damage
    • Posting labels
    • Any defects on the product itself
  1. If delivered via courier or signed service, report the damage to the delivery person and photograph the damaged item with them present.
  2. Email your claim to francescapagecollections@gmail.com, including:
    • Your order number (in the email subject and body)
    • Attached photos of the damage

Unfortunately, we cannot process claims without clear photographic evidence or your order number. Once verified, we’ll either refund your payment or send a replacement.

Returns

Our return policy lasts 14 days from the date of delivery. If 14 days have passed, we regret we can’t offer a refund or exchange.

Eligibility for Return:

  • Items must be unused, in their original condition, and returned in their original packaging.

Non-Returnable Items:

  • Gift cards

To initiate a return, please email francescapagecollections@gmail.com with your order details.

Return Shipping:

  • Customers are responsible for return shipping costs.
  • For items valued over £50, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.

Exchanges

We only replace items if they are defective or damaged. For size exchanges, you’ll need to return the original item and place a new order. Unfortunately, we cannot offer free-of-charge exchanges due to the low impact print to order method at FPC. 

For any questions about exchanges, email us at francescapagecollections@gmail.com.

Refunds

Once we’ve received and inspected your return, we’ll notify you via email about the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will be applied to your original method of payment within 5–7 working days.

Delayed or Missing Refunds:

  • Double-check your bank account.
  • Contact your credit card company, as refunds may take some time to post.
  • Reach out to your bank; processing times can vary.

If you’ve done all the above and still haven’t received your refund, please email us at francescapagecollections@gmail.com.

Missing Items

As a small business, I cannot guarantee specific delivery timeframes; all delivery times provided are estimates only. An item will only be considered lost once the shipping provider's specified time frame for declaring an item as lost has passed.

Please note that during the festive season, shipping may take significantly longer. I sincerely thank you for your patience during this busy period.

Undelivered Items

In cases where an order remains unclaimed from delivery, customs fees have not been paid, or incorrect address information has been provided, I regret to inform you that no replacement or refund will be issued.

Thank you for supporting Francesca Page Collections. If you have any questions, we’re always here to help!