Shipping policy

Francesca Page Collections brand motto:

Shop with intention, buy durable and wear longer

Please note that here at Francesca Page Collections we strive to make sure our products are of high quality and have a low carbon footprint. Apart from our stickers all our products are typically hand made to order. Our bespoke ocean magic takes time to create so please be patient. We can’t wait for you to receive something very special and magical.

 

Clothing and Eco phone cases

Please note that products are typically made to order either in the United States or in the European Union and shipped directly to you from the manufacturer. The location of manufacture will typically be selected based on your location to minimise postage costs, although we retain the right to manufacture your order where we can provide you with the best service.

SHIPPING COSTS:

UK: £3.50
EU: £3.50
USA: £3.50
CANADA: £3.50
AUS/NZ: £5.00
REST OF WORLD: £5.00

All items are sent tracked.

Please note that these are shipping costs for single items and additional costs may apply for orders with more than one product.

WHEN DO YOU RECEIVE YOUR ORDER?

USA and Europe: Orders to the United States and Europe will usually arrive 7-22 days after making a purchase - depending on location.

REST OF WORLD: Orders sent outside the United States and Europe will usually arrive 8-30 days after making a purchase - depending on location.

When your clothing order is despatched you will receive an email with your shipping tracking number to let you know that it’s on its way.

 

WHY IS THERE A PROCESSING TIME?

Here at Francesca Page Collections we focus on making affordable high quality unique designs that have a minimal carbon footprint. Our brand’s mentality is shop with intention, buy durable and wear longer. With this in mind most of our fashion products are hand made to order which allows for less waste and more positive green action.

Because of this there will be a small production and processing time prior to shipping. Once the order has been processed it goes straight to production where we make sure your order is made with love and magic. This magic takes time to create and although we work as fast as possible you should allow from 5 to 20 days for your product to be ready for shipping. Please note that during this time updates will not be provided on the progress of your order. Once your ocean magic has been created it will be ready to ship and this is the exciting part as we get to send our magic to you! You will then receive an email to let you know your order is on its way.

 

DUTY/CUSTOMS TAXES
Please be advised that our shipping fees do not include duty/customs charges which may be applicable to your order. Please note that duty/customs taxes and/or fees vary per country and are the buyer's responsibility. Your package is sent with the required customs form label. This will include the contents and purchase price of your item(s). Francesca Page Collections cannot be held responsible for any tax/duty payments.

 

REFUNDS & RETURNS
Clothing is non-refundable. Once you have purchased your clothing the order may not be cancelled. If there is damage to the order upon arrival, please send photo's to > francescapagecollections@gmail.com < to be reviewed – please see the Refund Policy for more information - all orders are carefully packaged and sent with love.

 

Freedive Fins

Please note that products are made to order in Australia and typically shipped directly to you from the manufacturer. Any orders made outside of Australia may have to pay an import duty fee.

SHIPPING COSTS:

Australia: Free
New Zealand: Free
USA: £10
Canada: £10
UK: £20

Europe (European Free Trade Association countries): £55
Rest of World: £20

All items sent via courier service, typically DHL.

Please be advised that our shipping fees do not include duty/customs charges which may be applicable to your order.

WHEN DO YOU RECEIVE YOUR ORDER?

Australia and New Zealand: Orders to Australia and New Zealand will usually arrive 14-21 days after making a purchase or the end of the pre-order period - depending on location.

North America and Europe: Orders to North America and Europe will usually arrive 21-28 days after making a purchase or the end of the pre-order period - depending on location.

Rest of world: Orders to the rest of the world will usually arrive 24-31 days after making a purchase - depending on location.

When your freediving fin order is despatched you will receive an email with your shipping tracking number to let you know that it’s on its way.

 

WHY IS THERE A PROCESSING TIME?

My freediving fins are bespoke products made by hand to order. Once the order has been processed each pair of fins takes time to be lovingly produced with production taking typically 2 weeks. Please note that during this time updates will not be provided on the progress of your order. Once your fins have been created they will be ready to ship and this is the exciting part as we get to send our magic to you! You will then receive an email to let you know your order is on its way.

 

DUTY/CUSTOMS TAXES
Please be advised that our shipping fees do not include duty/customs charges which may be applicable to your order. Please note that duty/customs taxes and/or fees vary per country and are the buyer's responsibility. Your package is sent with the required customs paperwork. This will include the contents and purchase price of your item(s). Francesca Page Collections cannot be held responsible for any tax/duty payments.

 

REFUNDS & RETURNS
Freediving fins are non-refundable. Once you have purchased your fins the order may not be cancelled. If there is damage to the order upon arrival, please send photo's to > francescapagecollections@gmail.com < to be reviewed – please see the Refund Policy for more information - all orders are carefully packaged and sent with love.

 

PRINTS

Please note that prints are typically made to order in the United Kingdom and ship directly from the printer. Please note that any order made outside of the UK may have to pay an import duty fee.

SHIPPING COSTS

UK:  Free

EU:  £5.00

USA/CANADA/AUSTRALIA:  £5.00

REST OF THE WORLD: £5.00

Please note that this is a guide to shipping costs which may vary if your order includes more than one print.

All prints are sent tracked and signed for, typically sent by courier e.g. DHL


WHEN DO YOU RECEIVE YOUR PRINT ORDER?


- Prints are typically printed to order are completed in the order that they are received

- Once you have placed an order we will try our best to dispatch the prints as soon as we can but please allow up to 2 weeks for prints to be made and shipped

- Our courier shipping is generally fast and efficient but please allow up to 1 -2 weeks for deliveries in the UK and up to 2 - 3 weeks for international orders

- When your print order is despatched you will receive an email with your shipping tracking number to let you know that it’s on its way.

 

DUTY/CUSTOMS TAXES
Please be advised that our shipping fees do not include duty/customs charges which may be applicable to your order. Please note that duty/customs taxes and/or fees vary per country and are the buyer's responsibility. Your package is sent with the required customs form label. This will include the contents and purchase price of your item(s). Francesca Page Collections cannot be held responsible for any tax/duty payments.

  

REFUNDS & RETURNS
Prints are non-refundable. Once you have purchased a print the order may not be cancelled. If there is damage to the order upon arrival, please send photo's to > francescapagecollections@gmail.com < to be reviewed – please see the Refund Policy for more information - all orders are carefully packaged and sent with love.

PACKAGING
I’m proud to say that all print orders use plastic free packaging. To help the environment either recycle or reuse the packaging and help make all our fish friends happy.

 

STICKERS

Please note that sticker orders are sent to you from the United Kingdom.

POSTAGE COSTS

UK: £2

EU: £2

USA/CANADA/AUSTRALIA: £8

REST OF THE WORLD: £9

UK sticker orders are shipped 1st Class and signed for.

European orders are shipped equivalent of first class mail.

All other locations are shipped tracked and signed for.

 

WHEN DO YOU RECEIVE YOUR STICKER ORDER?

- Once you have placed an order for stickers it will dispatch as soon as possible but  please allow up to 1 week for sticker orders to be shipped

- Delivery times will vary but please allow up to 2-4 weeks for international orders depending on your location

- When your sticker order is despatched you will receive an email with your shipping tracking number to let you know that it’s on its way.

DUTY/CUSTOMS TAXES
Please be advised that our shipping fees do not include duty/customs charges which may be applicable to your order. Please note that duty/customs taxes and/or fees vary per country and are the buyer's responsibility. Your package is sent with the required customs form label. This will include the contents and purchase price of your item(s). Francesca Page Collections cannot be held responsible for any tax/duty payments.

 

REFUNDS & RETURNS
Stickers are non-refundable. Once you have purchased your stickers the order may not be cancelled. If there is damage to the order upon arrival, please send photo's to > ffrancescapagecollections@gmail.com < to be reviewed – please see the Refund Policy for more information - all orders are carefully packaged and sent with love.

PACKAGING
I’m proud to say that all sticker orders use plastic free packaging. To help the environment either recycle or reuse the packaging and help make all our fish friends happy.

  

General

Whilst we aim to deliver a fast as we can unfortunately due to circumstances that are out of our control like natural disasters, busy holiday periods like Christmas and mother nature’s ever-changing weather sometimes your order my take a little longer to arrive than expected. If this is the case please sit tight and bear with us - we promise you it will be worth your wait!

Please also note that sometimes our order emails might be found in your junk mail, so if you haven’t received an email from us that you were expecting, do check your junk mail.

  

If you have any more questions regarding Postage, Packaging and delivery don’t worry! We’re here for you so just email your questions to francescapagecollections@gmail.com